The PRD364WDHU is the standard-depth counterpart to the PRD364WDGU: the same four-burner-plus-griddle dual-fuel cooktop, but fitted to Thermador’s 24 3/4” Pro Harmony® cabinet depth rather than the deeper Pro Grand® commercial cabinet, which gives it a smaller 4.9 cu ft oven cavity. As with any dual-fuel range, cooktop problems (burner or griddle ignition) and oven problems (electric bake/broil/convection) are diagnosed as separate gas and electric systems.
This model is Home Connect® WiFi-enabled, so a report of the range ‘not responding remotely’ is a connectivity issue separate from whether the burners or oven actually work – worth confirming with the physical controls first. If a burner or the griddle won’t light and there’s a gas smell, shutting off the gas supply to the range is the first step before any other troubleshooting.
Key Features
- 36'' Dual Fuel Professional Range, Pro Harmony® standard depth (24 3/4'' cabinet depth)
- 4 open gas burners plus a non-stick griddle; 66,000 total BTU on the cooktop
- 4.9 cu ft single electric oven cavity with 7 cooking modes including True Convection
- TFT display; Home Connect® WiFi-enabled
- 240V/30A connection
Most Common Issues on This Model
Griddle or burner not igniting or holding a flame
Electric oven element (bake or broil) not heating
Oven temperature drifting from the set point
TFT display unresponsive or showing a problem
Home Connect app not pairing or dropping connection