A Thermador refrigerator or Freedom Column that runs but doesn’t get cold is one of the most stressful appliance faults, because the clock starts running on everything inside it. Before moving groceries to a cooler, here’s how to narrow down what’s actually wrong.
Check the Basics First
Confirm the temperature control hasn’t been accidentally bumped, and check that nothing inside is blocking a vent between compartments.
Sensor Faults Are a Common Cause
A sensor communication fault is a frequent culprit, showing as an E01 error code on models with a display, and causing the unit to lose accurate temperature feedback even though the compressor may still be running.
Warm-Compartment Faults
If the compartment is genuinely reading warm, that shows as E15 — which can mean either a sensor misreading or a real cooling-system fault, and needs a technician to tell the two apart.
How Urgent Is This?
Treat a non-cooling refrigerator as a same-day priority. See our full refrigerator repair page or call us directly for priority same-day dispatch.